Contact us

• In-person assistance

  The fastest way to connect with us is by visiting us in-person.

  Sign in to QLess, our virtual queue from anywhere, or use our onsite kiosk. Please see our business hours provided below. 

• Phone assistance

  If you'd like to speak to a representative, give us a call! Our phone number is 905.721.3190. Our phone lines are open during our office hours, listed below.

  Please note: You will experience longer wait times between 12 p.m. - 2 p.m., and/or during peak periods. If you're on hold, don't hang up! Someone will assist you as soon as they're available. For faster service, please visit us in-person.

• Email assistance

  Email us at connect@ontariotechu.ca.

  • Include your full name and student ID number with your message. We will not be able to respond to your email without this information.
  • Please only email once. It will be placed in our work queue and answered in chronological order. Multiple emails will result in a delayed response.
  • A member of our team will respond to you within 2-3 business days.

  Note: Response times may be longer during peak periods (i.e. registration, fall semester start, winter semester start, etc.).
• Online assistance

  Have a question, but don't have time to send an email? Complete our online assistance form instead! It'll be directly sent to us and responded to within 2-3 business days. 

  Note: Response times may be longer during peak periods (i.e. registration, fall semester start, winter semester start, etc.). 

• Chat bot assistance

  Do you have general Office of the Registrar-related questions? We can help!

  Use our chat bot feature on our Office of the Registrar web page located in the bottom right corner for quick answers.

  Note: If you have specific questions pertaining to your student account, please call us directly at 905.721.3190. For faster service, visit us in-person.