Learning outcomes

Upon employment completion, the student will be able to:

• Apply improved technical skills, including proficiency in Microsoft Word, Excel, PowerPoint, Adobe PDF and Google Drive.
• Apply resourceful and critical thinking skills through creative problem-solving.
• Cultivate an equitable on-campus work environment.
• Demonstrate active engagement in the campus community.
• Demonstrate an ability to understand, connect and construct knowledge.
• Demonstrate effective communication and interpersonal skills with colleagues and employers.
• Demonstrate time management and organizational skills.
• Discuss how experiences in the University Works Program have shaped their personal goals.
• Discuss the challenges and barriers in the development of professional relationships.
• Exhibit appropriate and professional behaviour in the workplace.
• Explore responsibility as it relates to job experience in employment.
• Identify on-campus supports that assist with a student’s success.
• Meet tight deadlines and complete tasks in a timely fashion.
• Practice reflection in order to increase self-understanding.
• Reflect on their experiences within the University Works Program.
• Relate the learning and skills gained within the University Works to their personal development.

Upon employment completion, the student will be able to:

• Apply analytical and critical thinking skills to daily tasks.
• Collaborate in the preparation of events, reports, materials and mailings.
• Demonstrate strong attention to detail.
• Demonstrate strong writing skills, including the ability to communicate effectively over email.
• Effectively collect, manage and understand data.
• Handle sensitive and confidential documents with integrity, discretion and professionalism.
• Successfully perform administrative duties, including proofreading, editing, filing, copying, scanning, distributing mail, organizing documents and files.
• Utilize available information and tools to support learning and success.

Upon employment completion, the student will be able to:

• Be successful at working under pressure, multitasking, utilizing time management & organizational skills.
• Create opportunities that foster a sense of connection and community amongst students, faculty and staff.
• Demonstrate a positive, outgoing attitude with improved customer service skills.
• Demonstrate ability to exercise a high degree of professionalism, good judgment, initiative, tact, and discretion.
• Demonstrate effective communication and interpersonal skills with colleagues and employers, as well as people outside of the organization.
• Demonstrate how to make a referral to campus supports and services.
• Ensure the safety and security of the department and its patrons.
• Exhibit improved in-person, telephone and email communication skills with customers.
• Identify the value in tailoring messages to various audiences and adapting messages and information to the diverse needs of individuals and groups.
• Operate point-of-sale equipment, process customer orders and/or returns.
• Provide outstanding front-line customer service.
• Understand and articulate what makes quality customer service.

Upon employment completion, the student will be able to:

• Demonstrate critical thinking and analytical skills.
• Demonstrate excellent manual dexterity when working with fragile equipment.
• Demonstrate strong initiative and ability to work independently with minimal direction and participate in a collaborative team environment.
• Execute standard laboratory protocols and laboratory administration.
• Follow appropriate laboratory health & safety guidelines.
• Identify when maintenance is required on laboratory equipment.
• Recognize the responsibilities of other laboratory personnel and interact with them with respect for their jobs.
• Synthesize information from a variety of sources to actively engage with duties.
• Utilize available information and tools to support learning and success.
• Utilize technology and tools to effectively and efficiently complete tasks.

Upon employment completion, the student will be able to:

• Analyze and abide by legal obligations, principles, and rules associated with the organization.
• Apply marketing concepts to problems and issues within the department.
• Create opportunities that foster a sense of connection and community amongst students, faculty and staff.
• Demonstrate effective communication and interpersonal skills with colleagues and employers, as well as people outside of the organization.
• Demonstrate knowledge of different communications and marketing approaches and techniques depending on the task.
• Demonstrate strong writing skills, including the ability to communicate effectively over email.
• Demonstrate team-building skills through collaborative activities.
• Identify and define the common or unique business terminology used in the workplace.
• Identify the value in tailoring messages to various audiences and adapting messages and information to the diverse needs of individuals and groups.
• Instruct how to make a referral to campus supports and services.
• Promote and create connections to campus services and resources.
• Synthesize information from a variety of sources to actively engage with duties.
• Utilize available information and tools to support learning and success.
• Utilize technology and media tools to effectively and efficiently complete tasks.

Upon employment completion, the student will be able to:

• Analyze and apply legal obligations, principles, and rules associated with the organization.
• Apply knowledge of federal tax and employment laws and procedures to individuals and businesses.
• Apply quantitative skills to help analyze and solve business problems and to take advantage of business opportunities.
• Demonstrate critical thinking and analytical skills.
• Demonstrate strong writing skills, including the ability to communicate effectively over email.
• Describe and explain the ethical and social responsibilities of accountants in ensuring the integrity of financial information.
• Handle sensitive and confidential documents with discretion and professionalism.
• Identify and define the common or unique business terminology used in the workplace.
• Network with and learn from staff and management at meetings, seminars, and regular training sessions.
• Synthesize information from a variety of sources to actively engage with duties.
• Use information to support business processes and practices, such as problem analysis and decision making.
• Utilize available information and tools to support learning and success.
• Utilize technology and tools to effectively and efficiently complete tasks.