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Privacy and ID requirements

To protect your privacy and to follow the Freedom of Information and Protection of Privacy Act, no personal information regarding your student account will be released to anyone without your precise written permission. Information may be requested by email, telephone, in person, by mail or third-party inquiries. 

By mail

Mail inquiries must be sent from your home address, which can be verified on your Ontario Student Assistance Program (OSAP) application. The Student Awards and Financial Aid (SAFA) office will mail replies only to your home address.

Email inquiries

Email inquiries must come from either the email address on your OSAP application or your student email address. You must also include your Student Number in any correspondence with the university. 

In-person inquiries

To discuss details of OSAP applications, awards, and other academic inquiries, we require you to present valid government-issued photo identification and your valid student ID card. 

Phone inquiries

Information will only be released over the phone if you provide one or more of the following to the SAFA office: 

  • Full name and birth date
  • Student Number
  • Home address

Third-party inquiries

OSAP information will only be released to a third party if the Consent to Release Personal Information section of the OSAP application is completed. The third party will be asked to provide the SAFA office with:

  • Their full name and birth date
  • The student's ID Number
  • The student's home address